Our Cancellation & Confidentiality Policy

Fees + Payment
 

Sessions are approximately 45-60 minutes in length. Every attempt is made to see clients on time. Payment is required after your session.

 

Payments can be made by through your Jane account or at the front desk using cash, debit, credit card, or e-transfer. Administration can give you an invoice for your insurance claim if applicable. Clients are expected to attend every scheduled appointment. If you cannot attend, please contact the Clinic ASAP to cancel or reschedule. Late cancellations will be charged 50% of their booked service. Missed appointments (no-shows) will be charged the full amount of their booked service to their card on file. Exceptions are permitted for emergencies only.​

Cancellation Policy
 

At Empowerment Health & Wellness, we have updated our cancellation & no-show policy. We do now require a 24-hour notice to cancel or reschedule your appointment. If there is an emergency—please contact us!

 

We understand that things come up last minute but please be respectful as we are committing our time as well. Clients are expected to attend every scheduled appointment. If you cannot attend, please contact the Clinic ASAP to cancel or reschedule. Late cancellations will be charged 50% of their booked service. Missed appointments (no-shows) will be charged the full amount of their booked service to their card on file. Exceptions are permitted for emergencies only.

 

Clients are required to let their Clinician or Administration know if they are not wanting to continue therapy services for safety purposes only.

 

Clinicians will never take offence to services stopping but do have a responsibility to ensure that safety is a top priority. If Clinicians have reason to believe that a client can harm themselves and/or others, emergency measures will be executed (i.e. contacting emergency contacts and/or 911). In our intake forms, clients sign that they understand these policies.

Confidentiality Policy 
 

Psychological records may include items such as personal information, progress notes, and evaluations. No information about you can be released to a third party without your prior written consent, or verbal consent in the case of an emergency. Exceptions include: (1) when children are under 18 years of age, and their parents/legal guardians want access to the file, (2) risk of imminent danger, such as detailed planning or concrete signs of future suicide attempts, death, risk of a child running away, or serious bodily harm to an identifiable person or group, (2) suspected or known abuse or neglect of a child or older adult, (3) unsafe operation of a motor vehicle, (4) requests ordered by a court of law, or (5) access is required by other personnel (e.g., administrative staff) to carry out their professional duties. Therapists must, as soon as the interest of their client so requires, receive supervision, consult another therapist, a member of another professional order, or another competent person. Disclosure of identifying information will be minimized, and names will not be released without consent. Please note that individuals under 18 years of age cannot provide legal consent for themselves. To receive therapy services, a guardian must come initially to sign paperwork on their behalf. 

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Mutual Rights + Responsibilities

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The relationship must remain limited to a respectful therapeutic framework. You may refuse any therapeutic suggestions offered to you, or to suspend or cease treatment at any time without penalty. If you decide to stop treatment for any reason, please notify your therapist for safety concerns so that your file can be closed and/or you can be referred to another resource.