Question 1

I've never been to therapy. What can I expect?

Accepted Answer

Starting therapy for the first time can feel intimidating, but you don't need to have everything figured out before you come in. Your first session is simply a chance to get to know your therapist, talk about what's bringing you in, and discuss what you hope to get out of therapy.You can expect a relaxed, confidential, and judgment-free conversation. There's no pressure to share everything right away, and you can move at a pace that feels comfortable for you. Your therapist may ask questions about your current concerns, your personal history, your goals, and any challenges you're experiencing to better understand how they can support you.Together, you'll begin creating a plan that feels right for you. Therapy isn't about finding all the answers, it's about having a safe space to explore what's on your mind, learn new coping strategies, and work toward meaningful change.Whether you're feeling overwhelmed, anxious, stuck, navigating a life transition, or simply looking for support, we're here to meet you where you are!

Question 2

Dorchester is a small town. How do you keep things confidential?

Accepted Answer

Yes, Dorchester is a small town. A lot of people inside Dorchester know each other in some way. While we do service a lot of Dorchester, we do offer services wherever! We have many clients from many cities. We do offer virtual services as well. If either you or your therapists recognize each other, we will switch for confidentiality purposes. If you recognize our administration/management, all records stay within the clinic, and we remain extremely professional with our interactions. All ‘personal’ interactions start with the client. For example, on our side, no other clients will know that we know each other if the client does not want to (if there’s any overlap in the clinic with clients). If you are not comfortable being in the waiting room at all for any reason – please let us know and we will arrange for you to wait outside the clinic and we will make sure there is no one in our waiting room when you arrive.*Please refer to our policies section to read more about our confidentiality policy. If you want to discuss anything further, please contact us directly.

Question 3

Do I need a referral to book? How long is the waitlist?

Accepted Answer

No! You do not need a referral from anywhere to receive our services. We currently do not have a waitlist. We try our best to offer the first available time for the therapist we match or that you request. It can be as early as the next day or a few weeks.

Question 4

How long does a therapy session last?

Accepted Answer

Most individual therapy sessions are between 45-60 minutes in length. We do provide 30-minute sessions that are typically for younger children who can struggle to stay engaged for the full time. 30-minute sessions are half the price of the 45-60-minute sessions.

Question 5

Can I choose my therapist? What if I don't like my therapist?

Accepted Answer

You can! Check out our therapeutic team page to read a brief bio on each therapist we have here. A reminder that the bios are brief and do not include all areas of experience. All our therapists can provide psychotherapy for all major issues. (i.e. anxiety, depression, etc). There can be times when therapists’ and/or clients’ schedules do not align, and it becomes difficult for clients to get the care they need based on many factors.If you do not like your therapist or you don’t think they are a good fit for you, you can reach out to them and tell them if you feel comfortable. You can also reach out to management or any administration staff member you feel the most comfortable talking to. Our therapists never take any offence if you want to switch, finding the right fit for you is the best for your care.

Question 6

Are your services covered by insurance & do you offer sliding scale?

Accepted Answer

We do not currently direct bill to insurance companies, but we are covered by most extended healthcare plans through multiple providers. We can give you an invoice to submit to your insurance company. If you are struggling to get approved, please reach out to us as we have Janet our Navigation & Access Specialist who is here to help you get covered! We do offer a sliding scale under specific circumstances. We never want finances to be a barrier if you need mental health services. Please reach out to us to discuss some options for your care. Apply for our Sliding Scale Program here.

Question 7

Fees & Payment

Accepted Answer

Sessions are approximately 45-60 minutes in length. Every attempt is made to see clients on time. Payment is required after your session. Payments can be made by through your Jane account or at the front desk using cash, debit, credit card, or e-transfer. Administration can give you an invoice for your insurance claim if applicable. Clients are expected to attend every scheduled appointment. If you cannot attend, please contact the Clinic ASAP to cancel or reschedule. Late cancellations will be charged 50% of their booked service. Missed appointments (no-shows) will be charged the full amount of their booked service to their card on file. Exceptions are permitted for emergencies only.

Question 8

Our Cancellation Policy

Accepted Answer

At Empowerment Health & Wellness, we require a 24-hour notice to cancel or reschedule your appointment. If there is an emergency—please contact us! We understand that things come up last minute but please be respectful as we are committing our time as well. Clients are expected to attend every scheduled appointment. If you cannot attend, please contact the Clinic ASAP to cancel or reschedule. Late cancellations will be charged 50% of their booked service. Missed appointments (no-shows) will be charged the full amount of their booked service to their card on file. Exceptions are permitted for emergencies only. Clients are required to let their Clinician or Administration know if they are not wanting to continue therapy services for safety purposes only. Clinicians will never take offence to services stopping but do have a responsibility to ensure that safety is a top priority. If Clinicians have reason to believe that a client can harm themselves and/or others, emergency measures will be executed (i.e. contacting emergency contacts and/or 911). In our intake forms, clients sign that they understand these policies.

Frequent Asked Questions